Delivery and Payment

Your payment is processed through our secure checkout. Credit card orders are processed with sage pay.

Superstars will be the name on your credit card statements.

Free local delivery within 20 miles of our shop on orders over £200. Range is 20 miles from BS7 8AR. With local deliveries we can often deliver the same day at an agreed time (including evenings). Local deliveries will be charged for delivery from October 15th-January 3rd due to high volume. Buy early & save. During these days choose our courier service for your delivery option. 

Free pick up. If you perfer you can collect your fireworks from our retail outlet (BS7 8AR).

Free delivery on indoor fireworks, sky lanterns, and remote starter kit with Royal Mail First Class delivery. Next Day Delivery for only £5.99. 

Due to the high transportation costs for fireworks via couriers we are not offering UK wide delivery during the high volume season of October 15th-January 2012. We apologize for the inconvenience. Feel free to visit our retail locations to collect fireworks.  

Attention:

Fireworks MUST be signed for by someone who is 18+. Couriers will not leave fireworks unattended, so again you must be available to sign for your fireworks.

If you will not be in please provide us with a secondary address/work address at time of the order, or phone 0800 0433597.

If you have any questions about delivery please call our hotline 0800 0433597 / 0117 3731422.

We are unable to ship to Scottish Highlands, Isle of Man, Isle of White

 Delivery Process:

We process orders Monday-Friday. Orders received before 2pm are processed and dispatched same day. Orders after 2pm will be dispatched the next working day.

Your payment must be completed prior to dispatch. Please leave us a valid telephone number or email address to contact you incase we have problems processing your payment.

If you would prefer to collect your fireworks to save on the carriage, please choose the appropriate delivery option at check out.

You may have your fireworks delivered to an alternative address if you will not be in to collect them. In this case please fill in the alternative address form when you check out. We may need to contact you to confirm, as occassionaly this is a sign of fraudulant behavior. This may delay delivery. We reserve the right to post to the billing address to protect genuine customers. 

Other notes:

We reserve the right to change delivery method.

If the courier is unable to delivery the package because no one is in to sign for it, they will leave you a card. You will need to contact them to schedule re-delivery or collect from their depot. If your order is fireworks then a re-delivery charge of £20 will be charged by the courier, we do not make anything off of this charge. If your order was indoor fireworks or other non explosive product it will be shipped with Fed-Ex/Royal Mail Next Day service. If you are unable to sign for your item they will leave a card for FREE re-delivery or collection at their depot.

If you receive your package and it is damaged then do not sign for it. Report the item as damaged to us immediatly so that a claim can be made to the delivery service. Our hotline: 0800 0433597.

Items posted with Royal Mail are posted First Class. This usually is a 1-7 day delivery option. However, if you feel your package has gone missing please contact us. Hotline: 0800 0433597. As per Royal Mail terms and conditions, a package is not "lost" until 3 weeks from expected delivery date, and after this time a replacement will be sent or refund can be made.

If a package is returned to us (either item was unable to be delivered, item was not collected or re-delivery not attempted, customer refused delivery,)  the original postage and any return postage incurred will be deducted from the refund.

If you decide you need to have the delivery address changed after your items have been dispatched then an extra charge will be incurred. You must contact us as soon as you discover you will need an alternative address. Hotline: 0800 0433597. You will be notified of the charge amount, and we will advise the courier of the new address. We are unable to change the delivery address if your item is posted with Royal Mail.