Terms and Conditions

Payment:

Payment must be completed before item is posted. Delays in payment will delay delivery. All of our prices include VAT as we are a VAT registered company. All orders include a VAT receipt. If you would like to call my shop to complete payment feel free to call Mon-Sat 9:30-5:30 toll free number 0117 373 1422.

Credit card are processed directly through PayPal. This provides you a secure checkout process.

Delivery:
We offer free local delivery to address within 10 miles of our retail shop on orders over ₤250 (between January 3rd - October 15th). Orders under ₤250 must be picked up from the retail shop at this time. You can request a specific date and time of delivery. Delivery usually takes 2-5 days so please order well enough in advance. If you need next day delivery please email or call us for arrangements. Due to heavy volume orders from September-December may take longer to deliver and may need to be delivered 3 weeks before the date of your display. 
October 16th - January 2nd incurs a fee for delivery, price available at checkout. 


All packages must be signed for and will not be left unattended. Fireworks need to be signed for by someone over 18 years old. All attempted deliveries incur a ₤20 redelivery fee and your credit card will automatically be charged. Couriers need to deliver fireworks to a business or work address.

Product Availability:
We try to keep the website stock list up to date. However, heavy volume times may cause online stock accuracy. If this is to happen on your order and no similar item is available we will contact you. We reserve the right to substitute items for alternatives of the same or similar value.

Returns:
If your items arrive damaged, you must contact us with in 24 hours so we can arrange for the items to be collected and replaced. If you decide you no longer need the product you must contact us with in 7 days of delivery. You must not return fireworks in the regular mail. We will send our specialist Currier to collect them for you. You are responsible for return postage. All returns must be in original packaging and in resellable condition. Refunds will be issued upon our receipt of the products.

 


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